Frequently Asked Questions
Everything you need to know about your favorite sheepskin staples.
Are your UGG boots made from genuine sheepskin?
Yes, we use only premium-grade, 100% genuine Australian sheepskin to ensure maximum comfort, breathability, and durability in every pair.
How do I choose the correct size?
We recommend ordering your true size. Sheepskin will stretch slightly and mold to your feet after a few wears. If you are between sizes, we suggest sizing down for a snug fit.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, socks and insoles cannot be returned.
How should I clean and maintain my boots?
To keep your boots looking new, we recommend using a specialized sheepskin water and stain repellent spray. For cleaning, use a damp cloth and a dedicated sheepskin shampoo; never machine wash or dry them in direct heat.
Do you offer international shipping?
Yes, we ship worldwide. Shipping times and costs vary by location and will be calculated at checkout. Please note that customers are responsible for any local customs duties.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.